ElectraSoft Fax Software Solutions
FaxMail for Windows
FAQ (Frequently Asked Questions)


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ElectraSoft try before you buy FaxMail for Windows software FAQ. Sending and receiving faxes from your computer and modem was never easier.

More information You will be sending and receiving faxes in a few minutes from now with this full featured fax program. FaxMail is easy to use. In fact, it is the simplest fax program we offer, yet has many advanced features. Send and receive faxes, forward faxes via email in TIFF or PDF format or fax, send faxes via the Internet, fax queuing, and many more features.
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More Info    Install FaxMail for Windows on your computer    Buy FaxMail for Windows
Frequently Asked Questions

Question:
Can I send faxes over the Internet (such as cable modems or DSL modems) with FaxMail?

Answer:

Yes. By taking advantage of FaxMail's Internet feature, you can send faxes via the Internet from your computer in conjunction with an Online fax account.

Regular fax programs cannot send faxes over the Internet. ie: DSL, Cable Modems, T1... These are not modems that can interface to the phone line, which is what a fax needs to be sent. See the FaxMail Help to read more about how to send faxes via the Internet with FaxMail for Windows.

FaxMail can use your Internet connection to send faxes and also your regular (non-broadband) modem to send and receive faxes.

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Question:
The [ElectraSoft Print to Fax] printer is not showing up in my printer list. Why?

Answer:

After installing our fax program, you must reboot your computer and start the fax program at least one time, after installing. This is when the fax printer driver is created.

To convert a document into a fax once the ElectraSoft Print to Fax is in place, from any program you can print and choose ElectraSoft Print to Fax as the printer.

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Question:
I keep getting fatal error code 2020 when sending fax. What does this mean?

Answer:

Error code 2020 means that both fax machines or computers never got connected. The problem could be that the number was not a fax number, or the wrong number was dialed. Also, if you do not have long distance service, and the fax number is long distance, you will get error code 2020. Also, be sure that the number you enter into our fax program to dial is the EXACT number that needs to be dialed. Look in the Send Fax box, where it says, [Fax# Prefix]. This should be empty unless you need a [9,] to get an outside line or something of the like.

One of the best ways to find out why you are getting error code 2020, is to do the following:

Your modem should have 2 jacks in the back of it, a phone jack and a line jack. Plug your regular phone you use for voice into the back of your modem, where it says [phone]. Make sure the jack in the modem that says [phone line], or [line] is plugged into the wall phone jack with a proper phone cord line. Now, dial out the number you are trying to fax to with the phone. Do this just as you would make a call to talk to a person. Listen to what happens. Does it tell you that you need to dial a 9 to get an outside line? Does it tell you that you do not have long distance service? If you hear a computer screeching on the other end, then that means your phone line is ok. Just make sure the fax software is dialing the exact same number you just dialed with the phone.
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Question:
FaxMail cannot find my regular data/fax modem. Or, it says my modem is in use by another program. What is the problem?

Answer:

When you are installing our fax software, be sure your modem is not in use by anything, such as an Internet connection or other fax software. If you are using the modem, nothing else can use it and our software will not be able to configure itself pr operly. Also, be sure your modem is not in use when you want to use our software.

NOTE FOR WINDOWS 2000/XP/NT USERS:
Windows 2000/XP/NT has services running. If your modem cannot be found or it is always in use, you may have the MS fax service running. To check, go into [Control Panel, [Administrative Tools], [Services]. Look under the [Name] column. If you see the fax service running, right click it, click on properties and disable it and shut it off. This will now free up your modem.

NOTE ABOUT NON-DIALUP MODEMS: Modems such as Cable Modems and DSL modems cannot send faxes. If you have one of these modems and not a regular data/fax modem, you will need to use the Internet funcitonality of FaxMail to send faxes. Here is how:

Configure your Internet Fax Account:
Go into [Tools], [Configure], [Fax Settings] and click on the [Setup] button next to the [OK to Send Fax By] [Internet] option. Once in the next dialogue box, if you have not signed up for an Internet fax account yet, click on the [Get Internet Fax Account] button to sign up. If you already ahve an Internet fax account with Concode, then be sure your username an PIN are entered in correctly. If you are still having problems witht his, please contact Concord and ask for assistance.

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Question:
When I send a fax, my fax machine (connected to the same phone line) prints out the fax. Why?

Answer:

Some fax machines sense the fax tone in the phone line and automatically try to receive the fax. Not only does it print out a copy of the fax you are trying to send, but it interferes with the transmission of the fax. To fix this, you will have to disable the fax machine from answering faxes, or unplug it from the phone line.

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Question:
How can I send faxes with my cell phone?

Answer:

Our fax software can send faxes with cell phone modems, as long as your modem can be seen from a COM Port on your computer, and your cell phone carrier supports this. You may need to call your cell phone service provider to ask if faxing is supported.

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Question:
How can I use a calling card to send faxes?

Answer:

You can enter in your calling card information in the Fax# Prefix area in the Send Fax box (Also located from the menu: [Tools], [Configure], [Fax Settings]). Put in whatever needs to be dialed. A comma is equal to about a 2 second pause.

So, if you entered in the following in the Fax# Prefix:

18005555555,,123,,

Our software would dial the 800 number, wait 3 to 4 seconds, dial 123, wait 3 to 4 seconds, then dial the fax number and continue to send the fax.

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Question:
When I open FaxMail, it starts sending out faxes right away. Why? And how do I stop it?

Answer:

That means that you have queued fax events and have either forgotten about them or you didn't realize you were queuing them. To get rid of all the faxes in the queue, go into the Send Fax Queue and delete all of the events in the Send Queue. This will get rid of any faxes lined up to be sent.

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Question:
How do I convert a document from [Any Program] to a fax? Or: How do I scan a document in for sending, from my scanner?

Answer:

You can not fax a text or any other document file. You have to convert it into a fax first by printing it to a fax drive such as the [ElectraSoft Print to Fax]. This printer is installed after you install our fax software, reboot your ocmputer and start the fax program the first time.

Print to fax:

If you can print it to your printer, you can print it to the [ElectraSoft Print to Fax] printer and fax it.

While in a program that has printing capabilities, (i.e., Excel, MS-Word, etc) select ElectraSoft's [ElectraSoft Print to Fax] as your printer, and print to it. The ElectraSoft [Send Fax] box will appear, allowing you to fax it wherever you want.

NOTE: In Windows XP, the Send Fax box will not pop up. You must bring it up yourself.

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