ElectraSoft
try before you buy 32bit Email Broadcaster
software FAQ.
For broadcasting email newsletters to clients and friends or sending mass
bulk emailings to opt-in email addresses use
32bit Email Broadcaster.
Send email without bounce, reject, timeout, authentication errors, etc...
Frequently Asked Questions
Question:
What is my SMTP email server name? How do I configure my SMTP?
Answer:
How to Get Your SMTP Email Server Name
You may need to contact your ISP (Internet Service Provider) and ask them
what your SMTP [server name], [username], and [password] is.
A List of Valid SMTP Email Server Names
If your port 25 is blocked, and if the SMTP Email Server supports port 587
then you will need to add [:587] to the name.
hotmail mail SMTP Email Server Name:
mail.hotmail.com
or:
mail.hotmail.com:587
or:
smtp.live.com:587
yahoo mail SMTP Email Server Name:
smtp.mail.yahoo.com
or:
smtp.mail.yahoo.com:587
or:
smtp.att.yahoo.com
or:
smtp.att.yahoo.com:587
aol mail SMTP Email Server Name:
smtp.aol.com
or:
smtp.aol.com:587
bellsouth mail SMTP Email Server Name:
smtp.bellsouth.net
or:
smtp.bellsouth.net:587
comcast mail SMTP Email Server Name:
smtp.comcast.net
or:
smtp.comcast.net:587
Google Mail, gmail mail SMTP Email Server Name:
smtp.gmail.com
or:
smtp.gmail.com:587
How to Configure Your SMTP
Onces you have all the information you need, here are how step-by-step
instruction for configuring your SMTP Email Server:
o Start 32bit Email Broadcaster
o Select (*)[SMTP only].
o Type in a valid SMTP server.
o Click on [SMTP Setup]
o You must supply a valid USERNAME and PASSWORD
o Select (*)[AUTH LOGIN (authentication, username and password required)]
You may need to send email with authentication. Click on the [SMTP Setup]
button and select the [AUTH LOGIN (authentication, username and password
required)] radio button. You will need to enter in your user name and
password for you SMTP email server. If you do not know what this should be,
please contact the administrator for the Email server.
Some ISP use port-587 for out-going email (SMTP); and port-465 for
in-coming mail (POP). Sometimes their help/doc files are confusing or
inaccurate, so ignore them.
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Question:
What is an SMTP email server?
How can I learn everything I need to know about my SMTP email server?
Where can I get a list of SMTP Server Status Codes and Error Codes?
What is the meaning of SMTP Server Status Codes and Error Codes?
Answer:
Everything You Ever Wanted to Know About SMTP Email Servers and More
Your SMTP (Simple Mail Transfer Protocol) is the email server you use to
send your email messages (ie: smtp.server.net). Here is the SMTP server
format: (smtp).(Your Internet Service Provider's Name).(com or net). If
you do not know your smtp address, look in your email program under
[Configure], or [Options]. If you still can not figure out what your SMTP
is, call your Internet Service Provider. They will be happy to help
you.
SMTP Server Status Codes and Error Codes and their Meanings
The following error codes may be used to indicate various success or
failure conditions. Servers that return enhanced status codes
[ESMTP-CODES] SHOULD use the enhanced codes suggested here.
235 2.7.0 Authentication Succeeded
This response to the AUTH command indicates that the authentication
was successful.
432 4.7.12 A password transition is needed
This response to the AUTH command indicates that the user needs to
transition to the selected authentication mechanism. This is
typically done by authenticating once using the [PLAIN]
authentication mechanism. The selected mechanism SHOULD then work
for authentications in subsequent sessions.
454 4.7.0 Temporary authentication failure
This response to the AUTH command indicates that the authentication
failed due to a temporary server failure. The client SHOULD NOT
prompt the user for another password in this case, and should instead
notify the user of server failure.
534 5.7.9 Authentication mechanism is too weak
This response to the AUTH command indicates that the selected
authentication mechanism is weaker than server policy permits for
that user. The client SHOULD retry with a new authentication
mechanism.
535 5.7.8 Authentication credentials invalid, bad Bad UserName or PassWord
This response to the AUTH command indicates that the authentication
failed due to invalid or insufficient authentication credentials. In
this case, the client SHOULD ask the user to supply new credentials
(such as by presenting a password dialog box).
500 5.5.6 Authentication Exchange line is too long
This response to the AUTH command indicates that the authentication
failed due to the client sending a [BASE64] response that is longer
than the maximum buffer size available for the currently selected
SASL mechanism.
530 5.7.0 Authentication required and STARTTLS
This response SHOULD be returned by any command other than AUTH,
EHLO, HELO, NOOP, RSET, or QUIT when server policy requires
authentication in order to perform the requested action and
authentication is not currently in force.
538 5.7.11 Encryption required for requested authentication mechanism
This response to the AUTH command indicates that the selected
authentication mechanism may only be used when the underlying SMTP
connection is encrypted. Note that this response code is documented
here for historical purposes only. Modern implementations SHOULD NOT
advertise mechanisms that are not permitted due to lack of
encryption, unless an encryption layer of sufficient strength is
currently being employed.
This document adds several new enhanced status codes to the list
defined in [ENHANCED]:
The following 3 Enhanced Status Codes were defined above:
5.7.8 Authentication credentials invalid
5.7.9 Authentication mechanism is too weak
5.7.11 Encryption required for requested authentication mechanism
X.5.6 Authentication Exchange line is too long
This enhanced status code SHOULD be returned when the server fails
the AUTH command due to the client sending a [BASE64] response which
is longer than the maximum buffer size available for the currently
selected SASL mechanism. This is useful for both permanent and
persistent transient errors.
If you want to send large emailings
you will need 32bit Email Broadcaster installed on your computer.
Read how to use
32bit Email Broadcaster to broadcast email newsletters to clients, friends
or for sending mass bulk emailings to opt-in email addresses.">.
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Question:
How can I use my SMTP email server to send email without bounce, reject, timeout, authentication errors?
Answer:
Sending Email Broadcasts Without Errors
You will need 32bit Email Broadcaster installed on your computer.
Read how to use
32bit Email Broadcaster to broadcast email newsletters to clients, friends
or for sending mass bulk emailings to opt-in email addresses.">.
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Question:
Why does email bounce?
Answer:
Why Does My Email Bounce
If your outgoing email is un-deliverable for any reason, it will bounced
back to your [reply] email address. That way you will be aware that it was
not delivered to the intended recipient.
Some of the reasons for an email to bounce back to you is
o User unknown
o Mailbox full
o Mailbox unavailable
o Mailbox blocked spam filter
o user complaints
o Invalid recipient
o email address had syntax error
o mailfolder is full
Here are some common replies from recipient SMPT servers:
Subject: Delivery Status Notification
Final-recipient: rfc822; name@domain.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550 Mailbox unavailable or access denied
Subject: Delivery Status Notification (Failure)
Final-Recipient: name@domain.com
Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;550 Requested action not taken: mailbox
unavailable
Subject: Delivery Failure
Failed Recipient: name@domain.com
Reason: Remote host said: IP_addr temporarily deferred due to user
complaints - IP_addr; see http://postmaster.domain.com/421-ts01.html
Subject: Mail Delivery Failure
Diagnostic-Code: smtp; 550 Invalid recipient: <name@domain.com>
Note that this next bounced email the domain part of the email address is
mis-spelled, causing the host domain name to not exist, thus the [host not
found] message:
Subject: Returned mail: see transcript for details
----- The following addresses had permanent fatal errors -----
name@domainc.om
reason: 550 Host unknown
----- Transcript of session follows -----
550 5.1.2 name@domainc.om... Host unknown (Name server: wtwerfc.om: host not found)
Reporting-MTA: dns; mail.electrasoft.com
Received-From-MTA: DNS; IP_addr.tx.comcast.net
Arrival-Date: Fri, 18 Dec 2009 23:45:35 -0600
Subject: Returned mail: see transcript for details
550 User suspended: name@domain.com
550 5.1.1 <name@domain.com>... User unknown
Subject: Returned mail: see transcript for details
<name@domain.com>... Deferred: Connection refused by sersd.domain.com.
Message could not be delivered for 1 day
Message will be deleted from queue
Subject: Undelivered Mail Returned to Sender
<name@domain.com>: User unknown in virtual alias table
Subject: failure notice
name@domain.com
child status 100...The e-mail message could not be delivered because the
user's mailfolder is full.
Subject: failure delivery
name@domain.com
Can't open mailbox for name@domain.com. Temporary error
I'm not going to try again; this message has been in the queue too
long.
Subject: Undelivered mail: User unknown
550 <name@domain.comt>: User unknown in virtual mailbox table
Reporting-MTA: dns; mx1.domain.com
A Closer Look at the Reason Emails Bounce
When examining a bounce, first, look at a couple of bounce messages.
Buried in the all the tech-ee stuff you will see some important clues:
---- start ---->8
----- The following addresses had permanent fatal errors -----
name@domain.com
reason: 553 sorry, relaying denied from your location [IP_Addr] (#5.7.1)
----- Transcript of session follows -----
... while talking to smtp.example.net.:
)))) DATA
((( 553 sorry, relaying denied from your location [IP_Addr] (#5.7.1)
550 5.1.1 name@domain.com... User unknown
((( 503 RCPT first (#5.5.1)
---- end ---->8
This bounce from another SMTP email server attempts to be friendly:
---- start ---->8
Hi. This is the qmail-send program at domain.com. I'm afraid I wasn't
able to deliver your message to the following addresses. This is a
permanent error; I've given up. Sorry it didn't work out.
name@domain.com:
[IP_Addr]. does not like recipient.
Remote host said: 550 MAILBOX NOT FOUND
Giving up on [IP_Addr].
---- end ---->8
These messages found in the body of the bounced email [MAILBOX NOT FOUND]
and [User unknown] may or may not mean the same thing.
Common SMTP Email Server Error Messages:
Mailbox Not Found, invalid mailbox, User unknown, not our customer are
all caused by the same problem. In the [name@domain.com] bounce examples
above, the mail server [domain.com] doesn't have an account for anyone
with the email name [someone]. Here are some common reasons:
o You typed the email address wrong. The single most common reason
this error happens is simply that you made a typographical error
in the email name. Check the entire email address for an error.
o The email address an old one that's is no longer in use. Perhaps
the person you're attempting to email has changed their email address and
you are using an old one which is no longer valid. Make sure you're email
address list is up to date.
o Mailbox unavailable: Usually, this is the same as
[mailbox not found]. Sometimes it mean that there's a problem with the
recipients email account. What kind of problem is hard to say. Check to
make sure that you have the email address correct, wait a while and try
again, and if it still bounces try contacting the recipient some other
way.
o Mailbox full, or Quote Exceeded: Sometimes this will show
up as a part of a Mailbox unavailable message. It's fairly clear,
though: your recipient has too much email and their server isn't accepting
any more. This is most common with web-based email services like
hotmail.com or Yahoo.com, which have limits on how much mail you can
accumulate. This can also be a sign of an abandoned account. This person
has stopped looking at and cleaning out the email. In any case, you'll
need to try and contact your recipient through some other email account,
or some other way.
o Host unknown, Domain Lookup Failed: This means that the SMTP
email server you're attempting to send to, the [domain.com] part, in the
examples above, doesn't exist. A common reason is a typo on your part.
Make sure you typed it in correctly. Another reason is an ISP
(Internet Service Provider) that change it's name. The largest example of
this in recent memory has been [attbi.com] changing their name to
[comcast.com]. Anyone trying to send to an old [attbi.com] email address
might get this message in return.
o Unable to Relay: This error message is becoming more common as
ISPs try to crack down on spam. Email is sent by relaying email from one
server to the next. There could be many servers involved, but typically
it's the mail server at your ISP relaying your email to the SMTP email
server at your recipients ISP.
In general, a mail server must [know] either the sender of an email, or the
recipient, in order to safely transmit mail. SMTP email servers that do
not enforce this requirement are called [open relays] and can be
exploited by spammers to send out spam.
Things get complicated because not all ISPs agree on what it means to
[know] the sender of an email. All of these might result in
[unable to relay] messages. Depending entirely on the servers and
ISPs involved: The [From] email address might not match an account on the
outgoing SMTP email server. The ISP might require that email comes via a
connection (dialup or DSL) actually provided by the ISP - sending using
someone else's connection might not be allowed. The ISP might require you
to authenticate (use EHLO, AUTH LOGIN, username and password) before
sending email and you haven't.
If this is the problem, read this.
An SMTP email server somewhere could be misconfigured. There's no blanket
answer if [unable to relay] happens only occasionally. Double check the
email address you're sending to.
o Temporary Errors: Errors like [no adequate servers], [Connection
Timed Out], [Resources temporarily unavailable.], [Out of memory] all
typically indicate a problem with a mail server that you probably don't
have any control over. They are, in general, temporary, and should resolve
themselves over time. Look carefully at the bounce message; the email
server involved may continue to automatically try to deliver your email
without any action required on your part.
o Blacklist Filters: If you see messages that indicate your email
was [blocked], or [listed in], and references to sites that have things
like [spamcop], [dynablock], [blackhole], [spamhaus] and similar in their
names, then your email was probably intentionally blocked because the
receiving system thinks your ISP mail server is a source of spam.
Various blacklisting services try to identify servers which are sources of
spam. They then make that list available to ISPs, who in turn can block
email coming from these sources. The problem is that criteria for addition
and removal from these blacklists is vague, at best, and getting a server
removed from blacklists can be very difficult. If this happens to mail you
send, get in touch with your ISP and explain that their server may be on a
blacklist somewhere, and then try to use a different email address, or a
different email account of your own, to contact your intended recipient.
You might also tell your recipient that their ISP is improperly blocking
legitimate email.
o Content Filters: Much like blacklists, content filters are an
approach many ISPs now implement to stem the tide of spam for their
clients. Most will simply discard email that looks like spam, as I
discussed in Why is my mail to this person not getting through?, but some
servers will actually send a bounce. Phrases in the bounce message like
[Message looks like spam], [keywords rejected by the antispam content
filter], [scored too high on spam scale] and similar means that your
email, for whatever reason, tripped the spam filters on the receiving end.
Your email looks too much like spam.
What does it mean to [look like spam]? Here, again, things get vague. That
definition will vary greatly based on how your recipient's SMTP email
server has been configured. Obvious possibilities are the use of
pornographic words or phrases, HTML formatted email, currently popular
drugs being hawked by spammers, or even having something that looks too
much like a sales letter or a scam. The best approach is to scan the
bounce for any clues (sometimes there's more information), and then
validate your recipient can get any email by sending a simpler message.
Assuming that all works, then re-work your message as best you can to not
look like spam.
What does wait a while and try again mean?
One of the most common solutions for just about any bouncing email
problem, after checking that you're sending to the right address, is to
[wait a while and try again]. The email system, while somewhat random, is
also somewhat self-healing. If there's an email server with a problem,
chances are it'll get fixed or eventually bypassed, especially if it
belongs to a larger ISP. For temporary problems, as noted above, SMTP
email servers will typically keep trying for up to 4 days before giving
up.
A rule of thumb for re-trying emails, is [one hour, one day, one week]. In
other words, try again in an hour. There are classes of problems that will
resolve themselves that quickly. If that still fails, then try again the
next day. If that still fails (and your message can wait that long), try
again in a week. If that still fails, you will need to find another way to
get the message to your recipient.
When a Bounce Isn't Really a Bounce
Be careful! There's a class of viruses these days that propagate by
[looking like] bounce messages. They instruct you to open an attachment
for more information. Don't. Especially if you don't recall sending the
message in the first place. Don't open any attachment, especially one
accompanying what looks like an email bounce unless you are absolutely
positively certain that it's legitimate.
You may also be getting bounce messages for email you didn't send. There's
another class of virus that [spoofs] or fakes the [From] address on email
messages, and as a result you could be getting bounce messages that have
nothing to do with you. This scenario is sadly common, and I've written
about it in a separate article: Someone's sending from my email address!
How do I stop them?
Everything is Bouncing
Finally, if every email you send bounces, then you have a different
problem. It could be that your email client is misconfigured.
Double check your [SMTP Setup] settings,
and double check with your ISP to ensure that you have them set correctly.
Everything is being Rejected
You may accused of breaking some rull set by your ISP or SMTP email server
and you have been shut down for spamming.
Here is how to figure out why your email is being rejected and how to fix it.
Send email using your SMTP email server without bounce, reject, timeout, authentication errors.
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Question:
How can I stop the emails from getting rejected or timing out when sending an email broadcast?
Answer:
Finding and Fixing Email Broadcast Reject Errors
When you are sending an email broadcast with
32bit Email Broadcaster,
if the emails all start getting rejected or they are timing out, you have
an SMTP (Simple Mail Transfer Protocol) email server problem.
This could be caused by a number of things. Most likely, your SMTP email
server is rejecting them for some reason.
Here is how to find out what the problem is:
1. Install newest
version of 32bit Email Broadcaster onto your computer.
2. Send out a small test email broadcast to known email addresses,
maybe your own email address.
3. Using one of the two following methods, send the log of your
last failed email broadcast to us here at
ElectraSoft.
We will analyze it and reply to your email, informing you of the cause of
your failed email broadcast problem and the solution.
Method 1:
From
32bit Email Broadcaster,
click [Help], [Send last broadcast log to ElectraSoft tech-support...],
type in a short message if you want to, then click [Next]. This will
launch your web-browser with your [last event log] in it and ready to be
posted to our email here at
ElectraSoft.
View/read this last event log if you wish, and then send it to us here at
ElectraSoft
by clicking the [Send the following information to ElectraSoft
tech-support] button, or the [Send Email] button. Wait for an
email reply, or call 281-499-8246 to inform use that you are waiting for a
reply.
Method 2:
If Method 1 does not have enough information due to being truncated
because it was too large,
go into [Options], [Configure] and select [New log file
with new name each session] - in the bottom left. Be sure that
[Delete all session log files on exit] is NOT checked. Now, try
doing the email broadcast. If it fails again, click on [View],
[View session log file]. This is located in the menu bar at the top
of the window. If you look in your session log where the emails started
failing, you should see a message from your SMTP email server with a brief
explanation why your email is failing. If you do not understand the
explanation, or need help: Copy and paste the log into an
email to me here. Wait
for an email reply, or call 281-499-8246 to inform use that you are
waiting for a reply.
Common problematic messages found in the logs
[Authentication Required], [Authentication Failed], [No Relaying],
[Permission Denied], or a similar message.
You may need to send mail with authentication. In 32bit Email Broadcaster,
click on the [SMTP Setup] button and select the [auth login] radio button.
You will need to enter in your user name and password for you Email server.
If you do not know what
this should be, please contact the administrator for the Email server.
Also, you may need to use a return Email address that has the same domain
name as the SMTP server or contact the administrator of the server you are
trying to use.
[Too Many Connections], [No More Connections Allowed], or a similar
message.
Some SMTP servers will not allow you to send out mass Emails. They may
have 'flood' protection to where if they see that you are sending out X
amount of Emails in one session or a certain time period, they may cut
you off and the outgoing Emails will be rejected or timed out. If this
happens, you will have to contact the administrator of the server, usually
your Internet Service Provider.
[Too Many Simultaneous Connections] or a similar message.
You have a number greater than 1 selected for [Emails to Send
Simultaneously] and your SMTP server does not like this.
Click on [Options], [Configure] and set [Emails to Send Simultaneously]
to 1. If this works, keep it at this setting or contact the administrator
of your SMTP server, to see if they will raise your SMTP simultaneous
email connections.
Some SMTP servers do not allow multiple emails to be sent simultaneously.
Some SMTP servers allow only one email to be sent at a time.
Contact your ISP (Internet Service Provider) and ask them how many how
many simultaneous emails you can send. You can also experiment and find
out how many by starting with 1, then 2, etc.
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Question:
Can I send formatted message, such as HTML formatted messages?
Answer:
Yes. To format a message, you must use HTML. The [Email Message File] must
be an html file and saved with a file extension of [html] or [htm].
For more information on this, please see the Help file (Section 6) in
32bit Email Broadcaster by clicking on the menu: [Help], [Help].
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Question:
How do I get the images in my HTML formatted email messages to show up correctly?
Answer:
Add Images to your HTML Formatted Email Messages
If the images in your HTML formatted email messages are not showing up
correctly, here is why. The image you included in your email may not be
accessible from the email recipients computer. If the image is on your
computer and it is not on the receiver's computer, it is obvious that they
will not see it.
The image that you include in a message must exist either on your computer
or on a website somewhere, and has to be accessible to the person
receiving your email message.
Two methods of include an image in an email message
Method 1: Include a URL image in an email message
You must link an image in that exists on the Internet. This way you can
see the image, and so can your email recipient. A URL image looks like
this:
<img src="http://www.domain.com/images/image.jpg">
Method 2: Include an imbedded image in an email message
[Insert/Edit Merge Files], [Insert Field], [Insert imbedded image] and
browse for and select the image file. The code inserted into your HTML
file will look similar to this:
<IMG SRC="file:///C:/Program Files/32BITEMB/images/image.jpg" ALT="image" WIDTH="152" HEIGHT="32">
When you send the email, at send time, this image will be imbedded and sent
along with the email.
Do not do this: <img src="image.jpg"> - as this may be
visible from your computer but will not exist or be visible from on the
receiver's computer.
One advantage of using the URL method rather than the imbedded method is
that an imbedded image makes the email larger and it could be rejected for
being oversized. Where the URL image is very small because it is only a
reference to an image that is accessible all over the world, and will be
added only when needed.
Warning: It is up to the receiving email client to put the
image in the email. Some email clients may not put all of your images back in your
email message.
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Question:
How can I stop certain ISP and SMTP email servers form blocking my email?
How can I get off an ISP or SMTP email servers blacklist and on to their whitelist?
Answer:
Blocked Blacklist Removal
Stop Your Email from being Blocked by going from the Blacklist to the
Whitelist.
Many free email accounts like aol, gmail, yahoo, etc expire after
a long time of not using them.
IE: Hotmail accounts expire after six months of disuse. People
sign up for an account, use these email addresses temporarily as
a throwaway address. They give to vendors they don't trust and
then they stop using them.
Once an address expires, mail sent to it will be rejected,
normally with error 550 Requested action not taken: mailbox
unavailable. After another 6 months of disuse, the mailbox
will be treated as a spam-trap.
What does this mean for legitimate marketers? It is now more
important than ever to detect and eliminate bounces from your
lists. If an email system tells you that an email address
is bad, remove that entry from your lists immediately, and NEVER
send to it again. If you do send to it again, your IP range will
be blacklisted. This means that your messages will not being
delivered to your users.
It has always been bad manners to send mail to nonexistent
addresses, but now it's actually self-destructive.
If you have a good clean list of 1000s of email addresses, and
you add several new email addresses to it, and if one of these
email addresses is spam-traps, the whole list may be block.
Harvested email address list are usually 10 to 50 present
spam-traps!!!
If you are sending out ligitament email such as noticeses, newsletters,
etc, and you are not sending spam, this article will tell you how you can
get off an ISP or SMTP email servers blacklist and on to their
whitelist.
Here is what to do if you get blacklisted by a certain ISP
(Internet Service Provider) or SMTP Email Server and you want to get off
their blacklist and get onto their whitelisting.
If you have been blacklisted, the next step is to contact the ISP in
question, and request to be removed from their blacklist (delisted).
Each ISP has a process for applying. Most have you fill out an online
form. Here are links to some of the more popular ISP
whitelisting/delisting applications...
AOL
Go to this AOL webpage, read [Conditions For Gaining Whitelisted Status],
agree to terms, click accept and fill out form.
AT&T
Because AT&T may change their method of getting your IP removed from
their blacklist from-time-to-time, I suggest using Google search to get
the latest blocked/blacklist removal URL each time you need is. Here is
the Google search key for:
ATT blocked blacklist removal request
Adelphia
Contact Adelphia customer service desk at 800-683-1000 or
888-683-1000.
BellSouth
Because BellSouth may change their method of getting your IP removed from
their blacklist from-time-to-time, I suggest using Google search to get
the latest blocked/blacklist removal URL each time you need is. Here is
the Google search key for:
BellSouth blocked blacklist removal request
ComcastBecause Comcast may change their method of getting your IP removed from
their blacklist from-time-to-time, I suggest using Google search to get
the latest blocked/blacklist removal URL each time you need is. Here is
the Google search key for:
Comcast blocked blacklist removal request
CompuServe
Since AOL now owns CompuServe,
go to this AOL webpage, read [Conditions For Gaining Whitelisted Status],
agree to terms, click accept and fill out form.
Cox Cable
Email cox.net a copy of the bounced email notification.
Because cox.net may change their method of getting your IP removed from
their blacklist from-time-to-time, I suggest using Google search to get
the latest blocked/blacklist removal URL each time you need is. Here is
the Google search key for:
cox.net blocked blacklist removal request
EarthLink
Email EarthLink with the complete header of the bounced email.
Allow 12-24 hours, EarthLink server engineers will fix the issue once the
email is received.
Excite
Because Excite may change their method of getting your IP removed from
their blacklist from-time-to-time, I suggest using Google search to get
the latest blocked/blacklist removal URL each time you need is. Here is
the Google search key for:
Excite blocked blacklist removal request
Gmail - Google Mail
Go here for messages being blocked or marked as spam.
A Helpful Google Mail Website
Hotmail
Hotmail is very strict with spam complaints and they DO NOT bounce emails.
They only filter to trash or junk mail. If they get only a few they will
filter all email from your account. They will also filter if they detect
you are sending to many non-existent accounts, since this is a
characteristic of spammers.
If you use your own domain name as your FROM EMAIL ADDRESS, you can set up
SPF records under your domain that will improve delivery to Hotmail.
Hotmail uses senderID to accept mail and require that you set up spf
records on the domain you use for your FROM email address. You will need
to contact your host and ask them if they publish SPF records and are
compatible with Microsoft's Sender ID initiative. Unfortunately, this is
the only way to ensure delivery to Hotmail due to Hotmail's policies.
Once you have set up spf records, let Hotmail know by sending them an
email at senderid@microsoft.com with your domain name in the body. We will
then configure your StreamSend account accordingly.
If you are not sending from your own domain, our only recommendation is
that you wait 48 hours or more between sends. Hotmail may remove your
account from their filtering if they do not receive complaints within a
certain span of time.
Useful articles:
Email Newsletter Publishing Strategies
E-Mail Delivery Monitoring
Because Hotmail may change their method of getting your IP removed from
their blacklist from-time-to-time, I suggest using Google search to get
the latest blocked/blacklist removal URL each time you need is. Here is
the Google search key for:
Hotmail blocked blacklist removal request
Juno
Getting onto whitelist.
Unblock Email.
Because Juno may change their method of getting your IP removed from
their blacklist from-time-to-time, I suggest using Google search to get
the latest blocked/blacklist removal URL each time you need is. Here is
the Google search key for:
Juno blocked blacklist removal request
Netzero
Un-block Email.
Roadrunner:
Follow instructions for removal.
SBCGlogal
Include your private IP address in the body of the email.
Because SBCGlogal may change their method of getting your IP removed from
their blacklist from-time-to-time, I suggest using Google search to get
the latest blocked/blacklist removal URL each time you need is. Here is
the Google search key for:
SBCGlogal blocked blacklist removal request
USA.NET
All blacklisting/IP block issues can be reported to.
Additionally, you may want to consider registering for the usa.net
feedback loop at
which exempts registered IP addresses from most spam controls and allows
contact if we see any delivery issues.
Because USA.NET may change their method of getting your IP removed from
their blacklist from-time-to-time, I suggest using Google search to get
the latest blocked/blacklist removal URL each time you need is. Here is
the Google search key for:
USA.NET blocked blacklist removal request
Verizon
Verizon Whitelist Application
Yahoo
Yahoo! Mail Delivery Issues Form
When asked for your URL, it should be the SMTP name; ie:
[mail.domain.com]. If you give your web-site [www.domain.com] it will
fail, saying the criteria does not match. Because Yahoo may change their
method of getting your IP removed from their blacklist from-time-to-time,
I suggest using Google search to get the latest blocked/blacklist removal
URL each time you need is. Here is the Google search key for:
Yahoo blocked blacklist removal request
88 Blacklist Zap Delisting Issues
If you have received an error message regarding 88.blacklist.zap, they are
quick to help with delisting issues.
Send an email here and include the IP address.
Email Error Codes have 3 Digits
Here we will covers email connection failure messages when using an email
client.
Many people get a failed email message and just know that the mail didn't
go through. This message is called a bounceback. What does that message
really mean? The failed email notice tells you what is wrong and why the
email failed. This way you can determine if it is your email or the one
you are sending to.
The 1st digit indicates if the response was good, bad, or incomplete:
If the 1st digit is a...
1 The Command was accepted, but the action is pending confirmation
of a reply.
2 The action was completed successfully.
3 The command was accepted, but the action is pending receipt of
further information.
4 The command was not accepted and the requested action did not
occur. These are usually because of a temporary error or condition and one
should try resending the request again.
5 The command was not accepted and the requested action did not
occur. This is a permanent failure message. Something needs to be fixed
before the action will work.
If the 2nd digit is a....
0 Syntax Usually refers to a syntax error occurring.
1 Information Reply to a request for information.
2 Connections Refers to the channel transmitting.
3 Still undefined.
4 Still undefined.
5 Indicate the status of the receiver's mail system.
There are 2 sets of codes XXX and X.X.X
X.X.X:
X.1.X Codes:
X.1.0 Other address status.
X.1.1 Bad destination mailbox address.
X.1.2 Bad destination system address.
X.1.3 Bad destination mailbox address syntax.
X.1.4 Destination mailbox address ambiguous.
X.1.5 Destination mailbox address valid.
X.1.6 Mailbox has moved.
X.1.7 Bad sender's mailbox address syntax.
X.1.8 Bad sender's system address.
X.2.X Codes:
X.2.0 Other or undefined mailbox status.
X.2.1 Mailbox disabled, not accepting messages.
X.2.2 Mailbox full.
X.2.3 Message length exceeds administrative limit.
X.2.4 Mailing list expansion issue.
X.3.X Codes:
X.3.0 Other or undefined mail system status.
X.3.1 Mail system full.
X.3.2 System not accepting network messages.
X.3.3 System not capable of selected features.
X.3.4 Message too big for system.
X.3.5 System incorrectly configured.
X.4.X Codes:
X.4.0 Other or undefined network or routing status.
X.4.1 No answer from host.
X.4.2 Bad connection.
X.4.3 Routing server failure.
X.4.4 Unable to route.
X.4.5 Network congestion.
X.4.6 Routing loop detected.
X.4.7 Delivery time expired.
X.5.X Codes:
X.5.0 Other or undefined protocol status.
X.5.1 Invalid command.
X.5.2 Syntax error.
X.5.3 Too many recipients.
X.5.4 Invalid command arguments.
X.5.5 Wrong protocol version.
X.6.X Codes:
X.6.0 Other or undefined media error.
X.6.1 Media not supported.
X.6.2 Conversion required and prohibited.
X.6.3 Conversion required but not supported.
X.6.4 Conversion with loss performed.
X.6.5 Conversion failed.
X.7.X Codes:
X.7.0 Other or undefined security status.
X.7.1 Delivery not authorized, message refused.
X.7.2 Mailing list expansion prohibited.
X.7.3 Security conversion required but not possible.
X.7.4 Security features not supported.
X.7.5 Cryptographic failure.
X.7.6 Cryptographic algorithm not supported.
X.7.7 Message integrity failure.
200 Codes:
211 System status / system help reply.
214 Help message.
220 Domain service ready.
221 Service closing transmission channel.
250 Requested mail action okay and completed.
251 will forward to forwardpath.
252 Pending messages for node started. Cannot Verify user, will take
message for this user and attempt delivery.
253 pending messages for node started.
300 Codes:
354 Start mail input; end with. server is ready to accept the message.
355 Octet-offset is the transaction offset.
400 Codes:
421 Sending too fast, or too many simultaneous sends, closing transmission channel.
432 Domain service not available, closing transmission channel.
450 Requested mail action not taken: Mailbox unavailable. Request
refused.
451 Requested action aborted: local error in processing. Request is
unable to be processed, try again.
452 Requested action not taken: Insufficient system storage.
453 No mail.
454 TLS not available due to temporary reason. Encryption required for
requested authentication mechanism..
458 Unable to queue messages for node.
459 node not allowed: reason.
500 Codes:
500 server could not recognize the command due to a syntax error.
501 Syntax error, no parameters allowed.
502 Command not implemented.
503 Bad sequence of commands.
504 Command parameter not implemented.
510 Check the recipient address.
512 Host unknown. Domain can not be found.
515 Destination mailbox address invalid.
517 Problem with senders mail attribute, check properties.
521 Machine does not accept mail.
522 Recipient has exceeded mailbox limit.
523 Server or connector limit exceeded. Message too large.
530 Must issue a STARTTLS command first. Encryption required for
requested authentication mechanism. Your email client needs to use
[STARTTLS], them send UserName, and then PassWord.
531 Mail system Full.
533 Remote server has insufficient disk space to hold email.
534 Authentication mechanism is too weak. Message too big.
535 Multiple servers using same IP.
538 Encryption required for requested authentication mechanism.
540 No DNS Server for email address.
541 No answer from host.
542 Bad Connection.
543 Routing server failure. No available route.
546 Email looping.
547 Delivery time-out.
550 Requested action not taken: mailbox unavailable.
551 User not local; please try forwardpath.
552 Requested mail action aborted: exceeded storage allocation.
553 Requested action not taken: mailbox name not allowed.
554 Transaction failed.
General Error Message Explainations
The following are very general error message explainations. A message that
you sent could not be delivered to one or more of its recipients. This is
a permanent error. The following address(es) failed: The email address is
either misspelled, or does not exist. Mailbox is full: retry timeout
exceeded. This is fairly simple and straight forward. The email you are
sending to can not accept any more data.
Sorry. Although I'm listed as a best-preference MX or A for that host, it
isn't in my control/locals file, so I don't treat it as local. (#5.4.6).
There may be an issue with either the DNS setup or the port for the mail
on that server is not working.
Technical details of permanent failure:
PERM_FAILURE: DNS Error: Domain name not found.
This message is saying that the domain name [howtointernet.net] does not
exist. Make sure it is not misspelled.
Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 13): 553 sorry, mailbox unavailable
(#4.7.1). This mailbox may not exist- double check spelling. This mailbox
may exist and the pathway on the server needs to be re-established. This
mailbox may exist, but the DNS is not set up properly.
Connected to 168.144.68.96 but sender was rejected.
Remote host said: 553 sorry, your mailserver [131.103.218.112] is rejected
by See http://spamcop.net/ Your email is being rejected because it is
being seen as spam. This message specifically shows spamcop is the spam
company that blocked the IP address. The IP address could be the one
provided to you by either the company that hosts the email. Or your
Internet service provider providing the line you used to send the mail.
You can tell who is being blocked by copying the IP address. In this
example it is: 131.103.218.112 and doing an IP whois lookup. Check
SPAMcop's system here Check another black list systems.
:209.18.68.11 does not like recipient. Remote host
said:
550-Rejected message because 131.103.218.80 is in a black list at
550 bl.spamcop.net Giving up on 209.18.68.11. Your email is being rejected
because it is being seen as spam. This message specifically shows spamcop
is the spam company that blocked the IP address.
The IP address could be
the one provided to you by either the company that hosts the email. Or your
internet service provider providing the line you used to send the mail.
You can tell who is being blocked by copying the IP address. In this
example it is: 131.103.218.112 and doing an IP whois lookup. The IP
address 209.18.68.11 is the IP for the person you are trying to send
to.
SMTP error from remote mail server after RCPT TO:
553 sorry, that domain isn't in my list of allowed rcpthosts
(#5.7.1).
There could be 2 reasons for this. 1- The
sender is not allowed to email this account. (spam filters, blacklisted IP
address, recipient has wrong permissions for email files). 2- The command
was aborted because the email address is invalid. The e-mail address could
not be found. Perhaps the recipient moved to a different e-mail
organization, or there was a mistake in the address. Check the address and
try again. [host451].[howtointernet.net] #5.1.0.
Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 13): 553 sorry, that domain isn't in my
list of allowed rcpthosts (#5.7.1).
The sender is not allowed to email this account. Recipient has wrong
permissions for email files, or sender is being blocked by a spam
filter.
SMTP error from remote mail server after RCPT TO:
550-4.184.96.66.static.eigbox.net (bosmailout04.yourhostingaccount.com)
550-[66.96.184.4] is currently not permitted to relay through this server.
550-Perhaps you have not logged into the pop/imap server in the last 30
minutes 550 or do not have SMTP Authentication turned on in your email
client. Relay not permitted through this server means that either SMTP
relay has been disabled or requires authentication such as a password.
Email may be suspended or permissions are set incorrectly. The sender's
system may have a blocked port.
Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 12): 550 bosauthsmtp11: Host
209.85.146.182: No unauthenticated relaying permitted Relay not permitted
through this server means that either SMTP relay has been disabled or
requires authentication such as a password. The password is not
authenticating or being recognized. The sender's system may have a blocked
port.
SMTP error from remote mail server after initial connection:
host gateway-f2.isp.att.net [207.115.11.16]:
550-66.96.185.8 blocked by
ldap:ou=rblmx,dc=bellsouth,dc=net 550 Blocked for abuse. See
http://www.att.net/bls_rbl/ for information. The sender's IP address has
been blocked for sending SPAM.
Sorry, I wasn't able to establish an SMTP connection. (#4.4.1). I'm not
going to try again; this message has been in the queue too long. This
usually means there is some delay on the server. It could be the sender's
server has a backed up mail system. Or the receiver's server is taking too
long to respond. I'm not going to try again; this message has been in the
queue too long. The message was waiting too long because of a delay on the
server. The path shows that there is a log kept of failed messages and it
shows the route it went through.
Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 13): 550 5.1.1 recipient rejected.
The email was rejected by the recieving email system. Usually indicates a
problem with the recipent's email address.
SMTP error from remote mail server after end of data:
host mx.tnbnazarene.org [66.96.140.51]: 552 5.7.0 Number of [Received:]
DATA headers exceeds maximum permitted. The email went through too many
different channels and is being rejected by the server it is being sent
to. Too many headers could indicate a spammer or an email spoofer trying
to route through someone else's mail system.
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Question:
Why am I getting Error 553 From address not verified from Yahoo when I try to send email?
Answer:
Error Code 553 From address not verified
When sending an email from a Yahoo (smtp.mail.yahoo.com) account you
should use a [reply and from] Yahoo email address (YourEmailAddr@yahoo.com),
not a Hotmail email address (YourEmailAddr@hotmail.com) or other email
address.
You can log into your Yahoo account and give Yahoo a list of return
email addresses and then in the futre you can use them.
Notice in this log, the sender used YourEmailAddr@hotmail.com as their
[reply and from] email address. Because this email address was not in
their [Yahoo a list of return email addresses], the email was
rejected with error code
[553 From address not verified]:
=------------ Start SMTP test ------------=
32bit Email Broadcaster Version 09.10.01
LocalHostName: ComputerName
Local Address[IP_Addr]
Windows Socket DLL: WinSock 2.0
Windows Platform: Windows XP, 32bit, CPU: x86
Message file(445 bytes):
C:\Path\to\message\file\sample.htm
Attached files list:
Attach.txt
Email address file(2 addresses):
C:\Path\to\email\file\sample.txt
Sender's Name[FirstName LastName]
Sender's Email Address[YourEmailAddr@hotmail.com]
Extra Headers, None
Email Server[smtp.mail.yahoo.com]
Simultaneous Sends[00000001]
Timeout[300]
Pause 0 milliseconds between each email
Send Type[SMTP Only]
Email Server[smtp.mail.yahoo.com]
Socket[432]
Email Server[smtp.mail.yahoo.com]
Email Server[smtp.mail.yahoo.com], Port[25]
--- Start Host Entry Test --
Host Entry Name[smtp.plus.mail.fy4.b.yahoo.com]
Host Entry Aliases Name[smtp.mail.yahoo.com]
Host Entry Addr Type[2]
Host Entry Length[4]
Host Entry Addr[IP_Addr] ulong
Host Entry Addr[IP_Addr] string
Host Entry h_addr[IP_Addr]
SMTP sin_addr.s_addr[IP_Addr]
--- End Host Entry Test --
connect[0]
recv[43] 220 smtp126.plus.mail.sp1.yahoo.com ESMTP
send[19] EHLO ComputerName
In loop[1], pass[1] - recv[99] 250-smtp126.plus.mail.sp1.yahoo.com
250-AUTH LOGIN PLAIN XYMCOOKIE
250-PIPELINING
250 8BITMIME
send[12] AUTH LOGIN
recv[18] 334 VXNlcm5hbWU6
Username: [SendersUSER]
send[18] U2VuZGVyc1VTRVI=
recv[18] 334 UGFzc3dvcmQ6
Password: [SendersPASS]
send[22] W1NlbmRlcnNQQVNTXQ==
recv[18] 235 OK, go ahead
send[6] QUIT
recv[34] 221 Service Closing transmission
Socket[432] Closed.
=------------- End SMTP test -------------=
== StartThread:01, Msg:00000001, Timeout:0300, Mon, 12 Oct 2009 13:13:29, Pause: 0MS ====
Email Record[RecipientUserName@hotmail.com]
ToEmailAddr[RecipientUserName@hotmail.com]
Socket[448]
SMTP connect[0]
recv[43] 220 smtp113.plus.mail.sp1.yahoo.com ESMTP
send[19] EHLO ComputerName
Looped[1], passes[1] - recv[99] 250...continue...
send[12] AUTH LOGIN
recv[18] 334 VXNlcm5hbWU6
send[18] U2VuZGVyc1VTRVI=
recv[18] 334 UGFzc3dvcmQ6
send[22] W1NlbmRlcnNQQVNTXQ==
recv[18] 235 OK, go ahead
send[40] MAIL FROM: [YourEmailAddr@hotmail.com]
recv[108] 553 From address not verified - see http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html
send[6] QUIT
recv[34] 221 Service Closing transmission
Socket[448] Closed.
+======================================================================
| Reject error while sending to:
| RecipientUserName@hotmail.com
| This message was not sent.
+======================================================================
== EndThread:01, Msg:00000001, Timeout:0300, Mon, 12 Oct 2009 13:13:30, error detected ======
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Question:
How to extract email addresses from files and email in-boxes and out-boxes?
How to import email addresses from files and email in-boxes and out-boxes?
How to merge email addresses from files and email in-boxes and out-boxes?
Answer:
Email Extractor - Email Importer - Email Merge
If you need email address extracting processes to extract email from files
and email boxes, the 32bit Email Broadcaster tools include several email
extractors and email importing functions. To import email or extract
emails from files and/or email in-boxes / out-boxes,
install 32bit Email Broadcaster on your computer
and click on [Tools] and select from of the following options:
[Import Email Addresses from Files],
[Merge Email Address Files]
[Remove Duplicate and Bad Syntax Email Addresses],
[Remove Selected Email Addresses using Remove File],
[Insert Merge Fields into Message / Edit Message],
[Copy Merge Fields to Windows Clipboard],
[Base64 Converter].
A good use for the email addresses extractor is; when you get an email
bounce or remove request, move the emails into email folders called
bounce and remove. Now, periodically, you will use the email address
extractor to put the email addresses into the bounce and remove address
file and run these files against your email-list to clean it.
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